Frequently Asked Questions

Frequently Asked Questions

You can learn about how does EXPAD work, what are the products/services offered by EXPAD, how to avail the products/services offered, and everything in between.


  • How does EXPAD work?

EXPAD works as a common portal for travelers, students, learners, professionals, etc. to match with opportunities listed by businesses, organizations, hostels, etc.

  • What does EXPAD offer?


  • How do I pay?

There are multiple modes of payment that can be done electronically from anywhere in the world.

  • Why do I pay?

Individuals usually pay for the Opportunities listed under Exploration, Voluntourism, Learning, and Events as these Opportunities indicate the cost to avail the Opportunity they have matched for.

  • What are the cancellation policies?

Cancellation of Opportunity is free till the payment for the Opportunity. Any cancellation after the payment confirmation is deductible in nature.

  • How to confirm the Opportunity that I matched for?

Payment of the quoted amount is required to confirm your position in the Opportunity listed under Exploration, Voluntourism, Learning, and Events.

  • How to increase the possibilities of the match?

A visibly appealing, content-rich, and verified profile attracts higher matches, also your pitch/interview is crucial to get you matched for Opportunities you have applied for.

  • Is it necessary to verify my profile?

E-mail verification is the mandatory first step for anyone to access the profile and dashboard. Although, multiple levels of verification ensures a high degree of safety and better assessment.

  • How to pick the right Opportunity for me?

EXPAD offers seamless Opportunities in all the major sectors to get you going. One can explore the opportunities available to them by furnishing their choices with the help of filters.

  • What to do if there's no reply/update about the Opportunity applied?

An applicant can always write to us, quoting about the issue they are facing with the Opportunity. Although in many cases if there's no reply for the Opportunity applied then it's probably because the Opportunity is no more available or expired.

  • Is there any privilege for frequent EXPADers?

Frequent EXPADers do enjoy a preferential right or privilege over the usual pool of applicants as they have higher chances of getting matched and can avail discounts and rebates on Opportunities.

  • What is the difference between an Opportunity and an Experience?

An Opportunity is an open listing done by the Host or the Organisation to invite individuals to apply. Whereas, An Experience is an Opportunity realized by the successful applicant that matched.

  • How safe is my data with EXPAD?

The privacy of undisclosed and sensitive data of the Members is the best-kept secret at EXPAD.

  • What are "Handpicked Opportunities"

Handpicked Opportunities are exclusive opportunities available and are on a good trend with high match ratio but respectively high competition.

  • How to feature my listing under "Handpicked Opportunities"?

Organizations/Hosts can get their Opportunities listed under Handpicked Opportunities for a time interval by maintaining a good track record and listing charges

  • What is the Referral Program?

Referral Program is an initiative by EXPAD to encourage the members to refer non-members to engage with EXPAD and in return, they are rewarded systematically.

  • What is the Campus Rep Program?

Campus Rep Program is an initiative by EXPAD to appoint a Representative in Universities, Schools, Organisations to spread awareness and engagement.


  • What if my Host asks for extra or hidden fees?

Individuals are not liable for any extra or hidden fees demanded by the Host without any previous notice or consent.

  • Who is an Experience Manager?

Experience Manager is an entity that manages your experience to provide you with a promised and safe stay.

  • What is Captain X?

Captain X is a term for Representative who'll assist the individual in an emergency or crucial situation.

  • How to change dates for an Experience?

The change of dates for an Experience is a dynamic situation and varies from Experience to Experience. The Host or Experience Manager should be contacted in this case.

  • How to extend or shorten my Experience stay?

The extension or reduction of the Experience span is a dynamic situation and varies from Experience to Experience. The Host or Experience Manager should be contacted in this case.

  • How to terminate my Experience?

Termination of Experience can be done at any point in time but one needs to notify the Host/Experience Manager/Concerned Authority beforehand, also the termination of Experience may result in payment of any outstanding amount or no refund in any balancing amount.

  • What if I don't show up?

No show from an applicant's side on the given date may result in termination from the Experience after 3 reminder calls.


  • How should I deal with cultural shocks and differences?

Culture differences and shocks are an essential part of traveling to a foreign land and culture. EXPAD ensures the applicants with their safety and encourages them to be part of new experiences while safeguarding one's cultural interest.

  • What if my Host pulled a no show or refused to host me?

If the Host is not available or ready to host the Experience you went for, then EXPAD is liable to arrange an equivalent Experience for you or refund the amount paid.

  • Can I travel with someone else?

There are numerous opportunities under EXPAD that can be done with your friend/s, partner/s, or in a group.

  • Can I switch my Experience/Opportunity?

You can refer to the Experience Manager/Host to switch the Opportunity.

  • Can I pick multiple Opportunities?

You can apply and avail multiple opportunities if the primary opportunity allows you to.

  • What are my limits while Experiencing?

You are subject to obey the Law of the Land, and the terms and conditions defined by your host.

  • What if the Individual refused to pay for the Opportunity or related cost?

Any failure in mandatory payment may result in failure in experiencing an Opportunity or related elements.

  • How to claim the damage done by Individual on Experience, if any?


  • On what grounds an Individual can be expelled from the Experience?

If the applicant commits a felony or breaks the Law of the Land, or breaks the Terms and condition of the Opportunity then the applicant will be expelled from the Opportunity.


  • Is Experiencing safe?

Yes, Experiencing is completely safe with EXPAD as we assess every opportunity with care and certify them.

  • How safe are unverified Host/Opportunities?

Unverified Opportunities are usually new opportunities with no past experiences.

  • How to report an Opportunity?

One can report an Opportunity by logging into your profile and finding a report button on the desired ongoing opportunity at any time during their experience if the Opportunity is not as per the description, or if there's a possible threat, or if there's dissatisfaction.

  • What are the basic Code of Conduct I should follow?


  • How to report an inappropriate event?

One can report any inappropriate event witnessed or experienced during the Experience to the Host, Experience Manager, Law Enforcement Authority, or Concerned Entities.